Modify ↓
Opened 15 years ago
Last modified 15 years ago
#5620 new enhancement
Add due date to ticket and send a reminder when tickets are overdue
| Reported by: | Owned by: | anybody | |
|---|---|---|---|
| Priority: | normal | Component: | Request-a-Hack |
| Severity: | normal | Keywords: | |
| Cc: | Trac Release: | 0.11 |
Description
I would love, as a manager, to be able to assign tickets to users and assign due dates to tickets. With those due dates to perhaps send a reminder that a ticket is either overdue or about to become overdue.
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Change History (4)
comment:1 Changed 15 years ago by
comment:2 Changed 15 years ago by
| Summary: | Trac Ticket Due Dates → Add due date to ticket and send a reminder when tickets are overdue |
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Another idea would be to create the due date and then create a report that shows tickets for user that are past their due date. I think this can be done without any programming, and I have been meaning to work on it for some time.
Note: See
TracTickets for help on using
tickets.
Part of what you want to accomplish can be implemented with the DateFieldPlugin. I've seen some discussion about sending overdue reminders ... somewhere. One idea was to run a Cron job that ran queries on the database. This would be in my opinion a quick and easy way to do it, although a plug-in with this functionality would definitely be nice.