Modify ↓

Opened 6 years ago

Closed 6 years ago

Last modified 6 years ago

#13533 closed defect (fixed)

cc won't change when modifying component of a ticket

Reported by: thomas.birke@… Owned by: Ryan J Ollos
Priority: normal Component: DefaultCcPlugin
Severity: normal Keywords:
Cc: Trac Release: 1.2

Description

Scenario:

  1. User A sumbits a ticket assigned to component CompX
  2. DefaultCcPlugin automatically adds the configured list of recipients to Cc:
  3. One of the recipients decides, that the ticket has been submitted wrongly and should better be assigned to component CompY and applies the change

The result is, that the ticket now is correctly assigned to component CompY, but none of the responsible people get a notification, because the DefaultCC-list of CompY is not added to the CC-field.

"Simply" extending the CC-list would be sufficient.

Attachments (0)

Change History (3)

comment:1 Changed 6 years ago by Ryan J Ollos

Status: new → accepted

comment:2 Changed 6 years ago by Ryan J Ollos

Resolution: → fixed
Status: accepted → closed

In 17337:

DefaultCc 0.5dev: Act on component change

Change the CC list when the component is changed for
an existing ticket.

Fixes #13533.

comment:3 Changed 6 years ago by Ryan J Ollos

In 17338:

DefaultCc 0.5dev: Fix list not removed from cc

If default CC contained a list of entries, the
entries would not be removed from the CC list.

Refs #13533.

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The owner will remain Ryan J Ollos.
The resolution will be deleted. Next status will be 'reopened'.

Add Comment

E-mail address and name can be saved in the Preferences.

Attachments ↑ Description ↑
 
Note: See TracTickets for help on using tickets.