Error creating link

[niltongouveajr@…]

Hello,

I'm getting the error message "Oops ... Trac detected an internal error: KeyError: u'_us'" when I try to create a link with source "Change Request" and target "Change Request Task". Any idea what might be causing this error?

Thank you so much!

[anonymous]

Hi, can you write us an email to support@… adding a screenshot of the /about page? (Please, make sure to remove all the sensitive data, like passwords, etc...)

[claudio.dicosmo@…]

The link system has an issued that prevent the creation of links with a target ticket type name longer than 14 characters. A ticket has been created for this (​https://agilo.agilofortrac.com/ticket/1359)

When experiencing this error the best way to fix it is:

• to remove from the trac.ini file all information regarding the long ticket type name which are in the section agilo links
• rename it with a smaller name
• set again the alias name in the Agilo Tickets section (admin page)
• recreate the links where the ticket was involved

[niltongouveajr@…]

Hi Claudio,

It worked. Thank you!!!

Cheers,

Nilton