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Opened 11 years ago

Closed 7 years ago

#11568 closed enhancement (wontfix)

No way to check Duplicate data in same field in two different tickets

Reported by: upreti07@… Owned by:
Priority: normal Component: TicketValidatorPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.12

Description

We are raising tickets in our company by entering the product code. The product code is different for each product. Incase the customer call two times and gets connected to two different service agents, the ticket is raised twice for the same product.

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Change History (4)

comment:1 Changed 7 years ago by Ryan J Ollos

Out-of-scope for this plugin. I suggest you write a custom ITicketManipulator. It's very straightforward. Please ask on the ​MailingList if you need help.

comment:2 Changed 7 years ago by Ryan J Ollos

Severity: major → normal
Type: defect → enhancement

comment:3 Changed 7 years ago by Ryan J Ollos

Owner: Max Stewart deleted

comment:4 Changed 7 years ago by Ryan J Ollos

Resolution: → wontfix
Status: new → closed

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