Install issue

[kulibarri20@…]

I followed the install instructions and I still have ugly text notification emails. What could be wrong?

[Jun Omae]

You can turn on TracLogging with DEBUG level and make sure the issue using trac.log. If you don't solve it, attach your $ENV/conf/trac.ini and $ENV/log/trac.log after reproduce it.

[Russell Ballestrini]

Not the same user, but also having issues getting the plugin to work

enabled logging and have the following tracebacks

Most likely related

014-02-13 01:16:15,243 Trac[notification] WARNING: Caught exception while substituting message
Traceback (most recent call last):
  File "/cars/trac/cars-sm/plugins/TracHtmlNotificationPlugin-0.12.0.1-py2.7.egg/trachtmlnotification/notification.py", line 72, in substitute_message
    return self._substitute_message(chrome, req, message)
  File "/cars/trac/cars-sm/plugins/TracHtmlNotificationPlugin-0.12.0.1-py2.7.egg/trachtmlnotification/notification.py", line 126, in _substitute_message
    html = self._create_html_body(chrome, req, ticket, cnum, link)
  File "/cars/trac/cars-sm/plugins/TracHtmlNotificationPlugin-0.12.0.1-py2.7.egg/trachtmlnotification/notification.py", line 163, in _create_html_body
    rendered = chrome.render_template(req, template, data, fragment=True)
  File "/cars/trac/.env/local/lib/python2.7/site-packages/trac/web/chrome.py", line 983, in render_template
    stream |= self._filter_stream(req, method, filename, stream, data)
  File "/cars/trac/.env/local/lib/python2.7/site-packages/genshi/core.py", line 133, in __or__
    return Stream(_ensure(function(self)), serializer=self.serializer)
  File "/cars/trac/.env/local/lib/python2.7/site-packages/trac/web/chrome.py", line 1162, in inner
    data)
  File "/cars/trac/cars-sm/plugins/TracSubcomponents-1.2.0-py2.7.egg/subcomponents/web_ui.py", line 135, in filter_stream
    elif req.path_info.startswith('/query'):
AttributeError: 'Mock' object has no attribute 'path_info'

most likely _not_ related

Traceback (most recent call last):
  File "/cars/trac/.env/local/lib/python2.7/site-packages/trac/web/main.py", line 497, in _dispatch_request
    dispatcher.dispatch(req)
  File "/cars/trac/.env/local/lib/python2.7/site-packages/trac/web/main.py", line 214, in dispatch
    resp = chosen_handler.process_request(req)
  File "/cars/trac/cars-sm/plugins/TracTicketChainedFields-0.1-py2.7.egg/tcf/web_ui.py", line 197, in process_request
    trigger_values = locate_trigger_values(tcf_define_target)
UnboundLocalError: local variable 'tcf_define_target' referenced before assignment

[Jun Omae]

Replying to russell.ballestrini@…:

Not the same user, but also having issues getting the plugin to work

Please create a new ticket for that.

[Jun Omae]

No feedback from original issuer.

[anonymous]

Give me a few days to get the info. Being a trac admin is far from my primary duty, therefore I can't provide immediate feedback.

[anonymous]

Replying to jun66j5:

Replying to russell.ballestrini@…:

Not the same user, but also having issues getting the plugin to work

Please create a new ticket for that.

Sure, created a new ticket for my issues here #11570

[kulibarri20@…]

Exerpt from log file...

2014-02-07 08:42:49,388 Trac[notification] WARNING: Caught exception while substituting message
Traceback (most recent call last):
  File "/usr/local/lib/python2.6/dist-packages/TracHtmlNotificationPlugin-0.12.0.1-py2.6.egg/trachtmlnotification/notification.py", line 72, in substitute_message
    return self._substitute_message(chrome, req, message)
  File "/usr/local/lib/python2.6/dist-packages/TracHtmlNotificationPlugin-0.12.0.1-py2.6.egg/trachtmlnotification/notification.py", line 126, in _substitute_message
    html = self._create_html_body(chrome, req, ticket, cnum, link)
  File "/usr/local/lib/python2.6/dist-packages/TracHtmlNotificationPlugin-0.12.0.1-py2.6.egg/trachtmlnotification/notification.py", line 163, in _create_html_body
    rendered = chrome.render_template(req, template, data, fragment=True)
  File "/usr/lib/python2.6/dist-packages/trac/web/chrome.py", line 840, in render_template
    stream |= self._filter_stream(req, method, filename, stream, data)
  File "/usr/lib/pymodules/python2.6/genshi/core.py", line 132, in __or__
    return Stream(_ensure(function(self)), serializer=self.serializer)
  File "/usr/lib/python2.6/dist-packages/trac/web/chrome.py", line 991, in inner
    data)
  File "/usr/local/lib/python2.6/dist-packages/TracSubcomponents-1.1.2-py2.6.egg/subcomponents/web_ui.py", line 130, in filter_stream
    elif req.path_info.startswith('/query'):
AttributeError: 'Mock' object has no attribute 'path_info'

[Jun Omae]

That is the same as #11570. Please upgrade to [13660] or later. Thanks.

[kulibarri20@…]

Is upgrading as simple as rerunning the easy installer?

[Jun Omae]

Use easy_install -U and restart your web server. The --help option of easy_install always helps you.